Last updated : March, 1st, 2018

Welcome to suparis.com
These Sale Terms set out the terms and conditions that will apply when you purchase products through our site. If you have any questions about, these Sale Terms please contact us using the contact information set out in the "Contact Us" section below.
You will be required to confirm that you have read and accepted these Sale Terms before you order.





These terms govern the sale of the products presented on this site by the company:
SU PARIS, a French joint stock company registered with the Trade and Companies Register of Paris under No. 535 164 933 and having its head-office located at 320 rue Saint Honoré, 75001 Paris, France
Hereinafter “SU” or “WE”
Phone number: + 33 (0) 9 52 29 29 63
Fax number: + 33 (0) 9 52 29 29 63
Email address: customercare@suparis.com
Publisher : Madame Eva Klaass
Hosting by : Planet-Work, 231 rue Saint-Honoré, 75001 Paris - France
You, namely, any individual who acts for purposes which do not enter in the scope of his/her commercial, industrial, artisanal or liberal activity and who visits or buys on www.suparis.com
Hereinafter "Net Surfer" or “the Client” or “YOU”

These terms and conditions apply to the use of this website and by proceeding further and/or placing an order you agree to be bound by them. If you do not agree to be bound by them, you should leave this website now.
These terms and conditions apply to the use of this website and by proceeding further and/or placing an order you agree to be bound by them. We may change these conditions from time to time without notice to you. The applicable Terms can be seen on
In placing an order on www.suparis.com Site you certify that you are an individual of legal age acting for yourself and not for any purpose relating to a trade, business craft or profession; you acknowledge that you have full legal capacity to agree to and accept these terms and conditions of sale when you enter into a transaction on www.suparis.com Site.


The presentation of products on www.suparis.com website does not constitute an offer, but merely an invitation to place an order.
All goods are subject to availability and the details given are as accurate and complete as possible: the inclusion of any product on our site does not imply, warrant or guarantee that the product will be available if you wish to place an order to purchase it.
We take all reasonable measures to ensure that details, measurements, descriptions and price (see article 2) of the products given on this website are as accurate and complete as possible.
SU will have the right, at any time, to make changes to information about the products displayed on our site, for example information about prices, description or the availability of the products and we may do so without first giving you notice of the changes. SU will not, however, make any changes to the price, availability or description of any products after we have accepted an order to supply the product to you.
Although SU endeavor to verify the accuracy of the published information on the website in the form of advertising or in a catalog, it provides no warranty, express or implied, regarding the accuracy, reliability or completeness of such information. If the correct price of a product SU is higher than the price published on our website, then SU will contact the customer to obtain his instructions before shipping the order. If SU cannot get your instructions SU can reject the order and notify you of such rejection.
Although SU strives to ensure that descriptions, photographs or products graphics representation posted on the website, SU does not guarantee that those or other content are free of errors, whether following an inaccuracy, omission, an obsolete element or for any other reason. Accordingly, the sole remedy of the customer in the event of an error of this type is to return the product as indicated in our return policy.


Pricing and currency are displayed according to the IP address of your device. The final price, the official duties and taxes will be determined by the shipping address entered at checkout.

For EU resident clients and/or with a EU shipping address : All prices shown on the Product pages of the Website are in euros, including VAT as applicable in France, but not the delivery costs and any other taxes, unless stated otherwise. All prices includes the applicable VAT at the date of the order. If said legal rate is modified, it will be reflected on the products price.

For non EU and non US resident clients and/or with a non EU or non US shipping address : All prices shown on the Product pages of the Website are in euros (excluding VAT), but not Customs fees, delivery costs and any other taxes, unless stated otherwise. 

For US resident clients and/or with a US shipping address : All prices shown on the Product pages of the Website are in US Dollar including and Customs taxes but not local taxes, but not the delivery costs, unless stated otherwise. 

In any case, SU reserves the right to modify prices and delivery costs at any time without prior notice. The price of a Product and delivery costs displayed on the as indicated at the time SU provides you with a Confirmation of Order, will be honored by SUThe recipient of an international shipment outside the EU (except for USA, see above) may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Your privacy is important to us and we know you care about how information about your order is used and shared. We'd like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


Each order submitted on our website does not bind you, but constitutes an offer from you to purchase the relevant product from us in return for payment by you correlating to the prices displayed at the time the order was placed.
Our Website ordering process allows you to check and amend any errors in your order before submitting your order to us. You should carefully check all details before placing your order on the Website.
Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
- Orders cannot be processed due to an error in information you have provided to us. For example, where you provide us with an incorrect payment card number; insufficient or an incorrect shipping address or a wrong phone number; or fraudulent information;
- there is an error on our site relating to the product you have ordered. For example an error relating to the price or description of the product as displayed on our site;
-  the product you have ordered is no longer available through our site
Once SU has received your order through our site we will send you an email to the email address you have provided to us acknowledging receipt of the order.
If we are unable to accept your order, other than for fraudulent purposes, we will send an email informing you of the reason for the rejection.
You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order, but only an acknowledgement that we have received it.
After receiving your order, we will check that the relevant products are in stock. Our contract will only be concluded and SU will only be deemed to have accepted your order (or any part of your order) once the requested product has been shipped and we have sent a shipment confirmation email to you confirming that all or part of the product ordered is still available and has been shipped. The contract will only relate to that part of the order of product which has actually been shipped and no contract will have been created in respect of any product which you may have ordered which we were unable to ship.


You may pay for your order using either a credit card or PayPal.
When we receive your order, we will place a "hold" on your Visa, MasterCard, Credit card or Paypal for the total value of your order. If the "hold" on your card has been authorized by your bank or building society, we will take payment for the product from your card when your product, or the first part of the product that you have ordered, is dispatched.
You should note that placing a "hold" on your Visa, MasterCard, Credit card or Paypal account, does not constitute acceptance of your order.
Our contract is created only when we send you an email confirming that we have dispatched your product or the first part of the product covered by your order.
The charge for your order will appear on your credit, debit or charge card statement as "SU PARIS" If you wish to dispute the validity or amount of a charge that appears on your credit, debit or charge card statement, please contact us at : customercare@suparis.com
If you cancel an order, or an item in your order, as herewith stated, any authorized "hold" on your Visa, MasterCard, American Express, Credit card or Paypal account, will usually be released within three (3) to five (5) working days from the date of cancellation.
Online payment with Paypal: In the case of a settlement with Paypal, the Customer with a PayPal account enters his/her email address linked to his/her PayPal account and his/her PayPal password. PayPal encrypts all information that the Customer has communicated. Thus, no information other than the email address of the Client is communicated to SU.
The financial and personal information is encrypted automatically when sending sensitive information to PAYPAL servers. For more information on the security of transactions between the Customer and PAYPAL, SU invites to revert to PAYPAL.
In the case of a return, refund will be made in the form of crediting the PayPal account used for the settlement of the original order.
When ordering Products on the Website you, as the Customer, will receive an invoice with your product(s).
If you purchase a Product as a gift for a third person ("Gift Recipient"), the invoice will be sent to the address indicated when purchasing. SU will never send the invoice and payment details to the Gift Recipient.
We remain the owners of the purchased product until full and final payment of all sums due for the order has been received.


In order to offer secure payment, the SU PARIS.eu site uses the secure payment services of Monetico Paiement. This service conforms to SSL secure online payment norms. Confidential information (the 16-figure credit card number, expiration date and card verification code) are transmitted in encrypted form on the SIPS server without ever passing through the SU company's server.
After confirmation of the order, the payment request is routed real time in the secure automatic payment system of Monetico Paiement, where a request for payment authorization is made to the credit card network. The automatic payment system then produces an electronic certificate.


Delivery costs are the followings:
- Standard
France : 12 € (2 to 3 days)
Europe : 15€ (3-4 days)
International : 45€ (5-9 days)
- Express
France : 15 € (1 day)
Europe : 25€ (1 to 2 days)
International : 60€ (1-4 days)
Etats-Unis : 30$ (1 to 2 day)

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for dispatch, we will send you the Confirmation of Order by email. You can access a Fedex, Collissimo or Chronopost tracking number that will allow you to track the status of your order online.
We will use reasonable efforts to ensure the above estimated delivery lead times from the date of acceptance of your order. All orders placed before 12 AM (Paris time) will be processed and shipped the same day. After 12 AM (Paris time), it will be processed and shipped the next day.
* Saturday and Sunday will not be considered as a regular business day with respect to estimated delivery time.
SU insures each purchase during the time it is in transit until it is delivered to you. We require a signature by a person who has reached the age of majority to confirm your acceptance of each Product delivered, at which point risk and responsibility for your purchased Products pass to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract and transfer of risk and responsibility to the recipient in the same way as if the Product had been delivered to you.


You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day, on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must use the cancellation form hereunder at : customercare@suparis.com

Right of Cancellation Form 

You are responsible for the cost of returning the Product to SU. You must take reasonable care to ensure that the Product is correctly addressed, adequately packaged in its original package, bears adequate postage and reaches SU safely and is not damaged or lost in transit. SU also recommends that you insure the Product against such risks of damage or loss up to the full price of the Product.
The Customer shall send back the Product to the SU Returns Department without undue delay :
Z.A. Le Fay
36230 Neuvy-Saint-Sepulcre
and in any event not later than 14 (fourteen) days from the day on which he or she unequivocally informed SU that he or she does not want to keep the Product. Any failure to do so may delay any reimbursement that the Customer may be entitled to receive. Any failure to return the Product(s) with their in perfect condition will enable SU to retain the corresponding value on the reimbursement.
We recommend the Customers to keep a proof of return shipment and SU accepts no liability in the event that such proof cannot be produced. Only merchandise received by the SU Returns Department will be eligible for a refund.
Upon receiving a return, SU will verify that the returned Product satisfies the conditions of the return policy and would then proceed with its reimbursement.

Returning a Product following Cancellation
The Products shall be returned in an unused state and in perfect condition, with all protective materials in place and the sealed tag and stickers attached to them subject to quality inspection as defined below. You must take reasonable care of the Product when testing it. With regard to any deterioration of the Product, compensation is only due if the deterioration is caused by a use beyond the ordinary quality inspection and testing of the Product. "Quality inspection and testing" is understood to mean the testing of the Product as one would usually do in a retail outlet.
Any failure to return the original SU Box or special packaging in proper condition will entitle SU to withhold the corresponding value from such refund.
All returns will be subject to strict Quality Control (QC) by SU to ensure that the returned Product satisfies these requirements. If the Product does not meet QC standards, SU may claim damages from the Customer.
Customer shall be responsible for any loss of value of the Product due to manipulation thereof contrary to the principles of civil law, such as good faith or unjust enrichment. Accordingly, if the product is damaged or destroyed, SU will deduct the cost of repair or replacement of the refund amount.
If the returned product meets the quality control, SU will proceed with refund or apply for an exchange.

Should a Product be returned to SU Returns Department, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.
Initial delivery charges will be refunded to the Customer.
The purchase price of the Product and the costs of its delivery to you will be refunded to Customer’s account no later than thirty (30) days of the day on which you communicated your decision to cancel the contract and return the Product to SU.

Customer may be permitted to exchange a Product purchased on our Website for another Product if the Product to be exchanged satisfies the conditions of the return policy.
SU will send an invoice to the Customer which specifies the value of the returned Product, the price of the Product for which the original Product has been exchanged and the difference to be paid by Customer or the amount that the Customer is entitled to receive, as indicated below.
Should a Product be returned for exchange to the SU Returns Department by the Customer, the original order will be cancelled and the Customer will be entitled to receive a refund of the price difference if the Product to be exchanged is more expensive than the desired Product or will be charged the price difference if the Product to be exchanged is less expensive than the desired Product.

Legal warranty against hidden defects; Non-conforming Product
The Products sold on the Site are subject to the terms of legal warranties provided for in Articles L211-4 to L211-13 of the French Consumer Code and in Articles 1641 and 1648 of the French Civil Code to the exclusion of all and any other warranties:
- legal warranty against hidden defects: SU shall deliver to the customer goods which are exempt of any hidden defects which render them unfit for the use for which they were intended, or which so impair that use that the buyer would not have acquired them, or would only have given a lesser price for them, had he known of such defects
This warranty shall only take effect on condition that the customer requests it within two years of detecting the defect.
SU is extremely cautious in ensuring that each Product strictly complies with its quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you or the Gift Recipient receive a Product which seems defective or are not as described on the Website (“Non-conforming Product”), you or the Gift Recipient may return it to SU as per the return process outlined above. Upon receipt, SU may classify the Product as a defective Product. Please note that Products that are damaged as a result of wear and tear or washed in contradiction with our instructions are not considered to be defective.
Returning a presupposed defective Product can only be done in a 6 months period as from the date of delivery.
Beyond this 6 months period you will have to evidence that the Product was defective at the date it was delivered.
If SU concludes that the Product is a Non-conforming Product, you or the Gift Recipient, as applicable, may require SU to:
(i) Replace it with an identical Product, subject to availability;
(ii) Repair the Product (if such repair is commercially reasonable); or
(iii) Refund the full price of the Product to the Customer (not to the Gift Recipient).
SU may also (but is not obliged to) offer to exchange the Non-conforming Product for another Product of equivalent value or of greater value (in the latter case, subject to the payment by the Customer of the price difference). Such exchange shall be made in accordance with the exchange rules of these Conditions of Sale.
If you or the Gift Recipient do not agree with SU’s conclusion as to whether the Product is a defective Product, SU may (but is not obliged to) carry out further independent testing and inspection. You or the Gift Recipient will be charged for this inspection if the inspector concludes that the Product was not defective. This, however, does not affect your statutory rights.


SU use the personal information that you provide on the SU website in order to process your order and to send you newsletters and emails.
When browsing the SU website, cookies are stored on your computer, smart phone or tablet. Cookies are small files sent to your browser and stored on the hard disk of your computer, smart phone or tablet. They record information relating to your navigation history on the SU website de SU (pages visited, date and time of the visit, etc.), which SU might use on your subsequent visits. SU uses cookies to allow you to navigate around the SU website and to use all of its features.
SU also uses cookies for statistical and advertising purposes.
You can block them by changing the settings in your browser so that cookies are no longer accepted. However, we would point out that, by blocking some cookies, you will no longer have access to all of the features on the SU website.
Before advertising cookies can be installed you must give your consent. You may choose to deactivate these cookies at any time. You have the right to consult, amend or rectify any of your personal information, and the right to object to your personal information being processed for legitimate reasons.
You have the right to consult, amend or rectify any of your personal information, and the right to object to your personal information being processed for legitimate reasons, by sending us an e-mail to : customercare@suparis.com


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this website shall remain at all times vested in us or our licensors. SU PARIS is a registered trademark owned by us.
Every single part of the website, be it visual or audio, including the adjoining technology, is protected by authors’ property rights, brands and patents. It is the sole property of the company SU PARIS. A web user who has a personal website and wishes to publish a direct link to the SU PARIS website must request authorisation from SU PARIS to avoid any implied association with the company of SU PARIS.
Any hypertext link to the SU PARIS site, namely through the use of framing techniques, deep-linking or in-line linking or all other deep link techniques is strictly forbidden. In all cases, any link, even with tacit authorisation, must be withdrawn immediately upon the request of SU PARIS.


As regards all stages of access to the site, of ordering processes, delivery or subsequent services, SU PARIS only accepts partial responsibility. SU PARIS cannot be held liable for any inconvenience or damages caused by the use of the internet network, such as a breakdown in the service, outsider intrusion, the presence of any computer virus or any event of force majeure, as legally defined.
Furthermore, SU PARIS declines all legal responsibility for any failure to comply with contractual obligations in the case of force majeure or unforeseen circumstances, including, but not as an exhaustive list, internal or external company strikes, fire, catastrophe, internal or external breakdowns, and any event in general that could affect the completion of an order.


Agreement. These Conditions of Sale (as amended from time to time), including policies incorporated herein, constitute the agreement between you and SU regarding your purchase of Products through the Customer Service Centre or the Website and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and SU in relation to such matters. In the event any other rules, code of conduct, or other matter posted on the Website conflicts with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Conditions of Sale.

Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.

Governing Law and Jurisdiction. These Conditions of Sale are governed by French law. This means the contract for the purchase of the Products and any dispute or claim arising out of or in connection with it will be governed by French law. You and we agree to that the courts of Paris will have exclusive jurisdiction.

Mediation. Consumers have the ability to follow a mediation procedure or any alternative dispute resolution scheme in the event of a dispute.
These Terms and Conditions of Use shall be governed by and construed in accordance with French law in accordance with Regulation No. EC 2013/11/UE of 21 May 2013.
These Terms and Conditions of Use are drafted in English and French. In the event of a discrepancy between the General Terms and Conditions of Use in English and the Terms and Conditions of Use in French, the latter shall prevail. As a consumer resident in the European Union and outside of France, you have the right to submit your complaint to an Alternative Dispute Resolution entity.
To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/

In the event of dispute, in accordance with the provisions of Regulation No. EC 44/2001 of 22 December 2000:
- you may file a claim either before the courts where you are domiciled, or before the French courts,
- SU PARIS may file a claim before the courts where you are domiciled

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